Receptionist Hotel

Job Summary:
We are seeking a friendly and professional Hotel Receptionist to be the welcoming face of our establishment. The ideal candidate will handle guest check-ins and check-outs, manage reservations, and provide exceptional customer service to ensure guests have a pleasant experience during their stay. This role requires excellent communication skills, multitasking abilities, and a passion for hospitality.

Key Responsibilities:

• Guest Check-In and Check-Out:
• Greet guests warmly upon arrival and departure.
• Handle the check-in and check-out process, including verifying reservations, issuing room keys, and settling bills.
• Ensure guest identification and payment details are accurately recorded.
• Reservation Management:
• Manage room bookings and process modifications or cancellations as requested.
• Handle walk-in inquiries and provide information about room availability and rates.
• Update the property management system (PMS) with accurate reservation details.
• Customer Service:
• Respond promptly to guest inquiries and requests in person, over the phone, or via email.
• Provide information about hotel services, local attractions, and transportation options.
• Resolve guest complaints or escalate issues to the appropriate department for resolution.
• Communication and Coordination:
• Communicate guest needs and special requests to housekeeping, maintenance, and other departments.
• Maintain a professional and positive relationship with team members to ensure seamless guest experiences.
• Billing and Payments:
• Process payments, issue receipts, and manage cash, credit card, or other transactions securely.
• Prepare invoices and handle billing inquiries or discrepancies.
• Administrative Tasks:
• Maintain accurate records of guest arrivals, departures, and activities in the hotel management system.
• Monitor and respond to emails and reservation inquiries in a timely manner.
• Assist in maintaining the reception area, ensuring it is clean and presentable at all times.
• Safety and Security:
• Adhere to hotel security protocols, including monitoring access to the property and safeguarding guest information.
• Report any suspicious activities or emergencies to the appropriate authorities.

Qualifications:

• Education: High school diploma or equivalent; a degree or diploma in hospitality management is a plus.
• Experience:
• Prior experience as a hotel receptionist or in a customer service role is preferred.
• Familiarity with property management systems (e.g., Opera, Protel, or similar) is an advantage.
• Skills:
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Friendly and approachable demeanor with a focus on guest satisfaction.
• Proficiency in MS Office Suite and basic computer skills.
• Languages: Fluency in English is required; additional languages are a plus.

Job Type: Full-time

Pay: ₹13,000.00 - ₹20,000.00 per month

Work Location: In person