Rail Ticket Executive

Job Title: Rail Ticket Executive
Company: Need Eighty Two Forex and Travels Private Limited
Location: Barasat, West Bengal (On-site)
Job Type: Full-Time
Experience Required: 1 to 3 Years
Salary: ₹15,000 – ₹30,000 per month (based on experience)
Industry: Travel & Tourism, Railway Ticketing, Legal Compliance

Job Summary:

We are seeking a reliable and detail-oriented Rail Ticket Executive to join our team in Barasat. The ideal candidate will have hands-on experience with IRCTC ticketing systems, knowledge of railway laws, and the ability to handle group travel, refunds, and emergency bookings with legal awareness.

Key Responsibilities:

• Manage train ticket bookings, cancellations, refunds, and TDRs via IRCTC and B2B rail portals
• Ensure compliance with Indian Railways Act, IRCTC rules, ID proof validation, TDR eligibility
• Handle Tatkal, RAC, emergency quota, and group bookings efficiently
• Address passenger grievances and escalate to legal or railway authorities if required
• Maintain records of legal issues, cancellations, and refund claims
• Support in contract drafting for railway tour packages and coordinate with railway authorities for bulk/VIP bookings

Candidate Requirements:

• 1–3 years of experience in railway ticketing or IRCTC agent operations
• Knowledge of railway ticketing rules, refund policies, travel laws
• Basic understanding of legal compliance and documentation
• Proficient in Bengali, Hindi, and English
• Good communication, customer service, and issue resolution skills
• Familiarity with IRCTC agent login or B2B platforms is mandatory

Benefits:

• Stable full-time role in a growing travel company
• Opportunity to expand legal and railway coordination skills
• Salary range: ₹18,000 to ₹30,000/month (commensurate with experience)

How to Apply:

Send your updated resume to need82humanresource@gmail.com
Subject Line: Rail Ticket Executive

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Barasat, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person