Query Handling Executive

Position: Query Handling Executive (Non-Targetable)
Process: Zepto
Location: Sector 18, Gurgaon
Experience Required: Minimum 1 year in Sales
Qualification: Undergraduate can apply
Salary: Up to ₹35,000 CTC

• ₹31,000 In-hand
• Bonus + Incentives

Working Days: 6 Days Working
Shift: Rotational
Communication: Absolute fluent English communication is mandatory
Profile Type: Blended Process (80% Chat + 20% Voice)
Target: No fixed target , Performance Based Incentives

Roles & Responsibilities:

• Handle both inbound and outbound customer queries via calls, emails, and chats
• Assist customers with order status, delivery issues, returns, and refunds
• Maintain accurate and clear records of each interaction
• Upsell or cross-sell Zepto services when required (light sales)
• Coordinate with logistics and backend teams to resolve issues
• Follow up on pending queries to ensure timely closure
• Maintain high levels of customer satisfaction and professionalism
• Meet quality and productivity benchmarks
• Follow call handling scripts and communication guidelines

Job Types: Full-time, Permanent

Pay: Up to ₹31,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

Application Question(s):

• How much do you rate your English Communication Skill out of 10?
• What's your Current In-hand Salary ?
• Are you ok with 31k inhand + 6 days working + Non-Targetable role

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• English (Preferred)

License/Certification:

• 1 year Sales Experience ? (Preferred)

Location:

• Gurgaon, Haryana (Preferred)

Work Location: In person