Quality/Performance Engineer

As a Quality/Performance Engineer at our Software Engineering teams, you will play a crucial role in building and operating highly scalable, performant, and distributed systems to deliver cloud-scale software services. Collaborating with Services, Product, Operations, and Support teams, you will deeply understand the needs and impact of quality, performance, and scalability on our customers" ability to use our products and services. Your primary goal will be to ensure the functionality, analysis, sizing, and tuning of our products to provide the best experience for our customers. - Own end-to-end quality and performance test scenarios for Mulesoft Services and Products. - Execute performance test scenarios, analyze data, automate processes, and identify bottlenecks to collaborate with Engineering teams in resolving issues. - Work closely with service owners to improve baseline performance, reduce resource consumption, and shorten request latency. - Provide input and guidance to our SRE and Platform teams to determine sizing, scaling, and utilization parameters for various service tiers, focusing on architecting for resiliency and low MTTR. - Drive the adoption of reliability practices such as Chaos engineering, GameDays, and Performance SLO to achieve site readiness. - Leverage Kubernetes internals like Operator frameworks to expand testing scope and coverage, enabling early-stage continuous performance testing across Mulesoft. - Collaborate with counterparts in the Functional Test and Engineering Services organizations to build tooling that addresses common needs. - Enable self-serve capabilities for customers, the field, pre-sales, and support through the maintenance and update of performance-related documentation and tuning guides. To excel in this role, you should possess: - 4-10+ years of solid cloud platform experience as a quality or performance engineer in a distributed or enterprise environment. - A BS/MS in CS/EE or equivalent. - A deep technical skill set, a quality mindset, and unparalleled troubleshooting and problem-solving skills. - Excellent written and verbal communication skills, along with the ability to interact with all levels of management effectively.,