Quality Operations Manager - BPO

As a dedicated member of the team, your role will involve meeting and exceeding defined Key Performance Indicators (KPIs) by initiating projects and identifying risks early on. Interacting with clients, managing improvement plans, and overseeing the Operations Quality Team will be part of your responsibilities. Effective resource utilization, conducting team reviews, and performance-related discussions will also be crucial. Key Responsibilities: - Meet and exceed defined KPIs through project initiation - Proactively identify possible risks through early warnings - Interact with clients and manage improvement plans - Oversee the Operations Quality Team - Ensure effective resource utilization - Conduct team reviews and performance-related discussions - Motivate team members and assist in career planning - Develop and ensure compliance with Service Level Agreements - Maintain data confidentiality and integrity - Implement compliance with Information Technology Standards If you have a strong background in risk management and compliance, we encourage you to apply and contribute to our organization's success.,