Quality Manager(Retail Shop Fitting, Furniture Industry Preferred)

Retail Shop Fitting, Furniture Industry Preferred

Role & responsibilities

At RTC we are focused exclusively on retail: the ultimate point of consumer contact. We plan, design, build, implement and manage retail solutions that bring clarity to both the process and to the results. With locations in America, Latin America, Europe and Asia, we have helped our clients activate their retail presence in more than 100 countries.

RTC Asia has offices in China, Singapore, and India, focusing on delivering an exacting service to our clients.

You will be an integral part of our Asia Operations Team, focusing on delivering exacting service to our clients.

Roles:

• Provide primary point of contact in India to help deal with QC and QA issues.
• Work as a member of a cross functional team to carry out QC inspection of orders placed with Indian suppliers.
• Work directly with RTC Project Managers to check quality and report quality issues on production orders.
• Work closely with the Indian suppliers to ensure that the manufactured products meet company and customer requirements by means of visual verification and dimensional inspection techniques to approved drawings/specifications.
• Assist RTC Project Managers in managing lead time and technical issues with Indian suppliers when required.
• Assist supply chain manager in the qualification of suppliers when required.

Responsibilities:

• Ensure that you are working to the most up to date mechanical drawing specifications and support documentation.
• Review drawings and specifications on new projects to establish and highlight any potential problems such as level of finish, critical dimensions, etc. Report concerning the relevant Project Manager.
• Inspect prototypes, first article samples and mass production samples from production tooling according to RTC quality standards. Reporting back to the relevant Project Manager and briefing the suppliers quality personnel on the critical items to be checked during production.
• Produce QC reports for every factory visit and ensure the completion of all quality control documents.
• Ensure that any and all quality issues are documented and reported. Also ensure that any and all corrective actions are duly documented and reported.
• Plan and carry out audits ay suppliers, including any required follow up visits to check and monitor the development of non-compliance issues.
• Monitor the factorys QC procedures to ensure they are providing adequate quality inspections on each project.
• Work with RTC Project Managers on lead time management, technical communication and customer complaints at suppliers

Preferred candidate profile

Characteristics:

• Self-initiative to take ownership of quality issues at suppliers.
• Willing to share expertise with others but also listen to and learn from others.

Requirements:

• Degree in engineering, quality or other relevant discipline.
• At least 8 years working experience, emphasis in metal, wood, and plastic manufacturing engineering highly beneficial.
• At least 3 years quality Inspection experience.
• At least 3 years quality management experience with a proven track record of managing a quality team, ideally in office furniture, store fixture or similar.
• An understanding of process flow and manufacturing with a strong technical awareness.
• Experience with ISO 9001:2000, 14000 or equivalent systems.
• Experience with TQM, 6 Sigma, etc would be an advantage.
• Excellent communication, problem solving and project management skills.
• Flexible with working hours.
• Based in Mumbai or Delhi, available to travel within India.