Quality Manager

Job Title: Quality Head

• Establish and implement the quality strategy for the organization.
• Develop and enforce quality policies, SOPs, and standards.
• Lead the QA/QC teams and ensure alignment with company objectives.

2. Quality Control (In-Process & Final)

• Oversee incoming, in-process, and final inspection activities.
• Ensure proper sampling, testing, and documentation as per control plans.
• Monitor dimensional accuracy, aesthetic quality, and functional performance of moulded parts.

3. Quality Assurance & Systems Management

• Maintain and improve ISO 9001 / IATF 16949 or relevant standards.
• Ensure compliance with customer-specific requirements (CSR).
• Conduct internal audits, gap analysis, and corrective actions.

4. Customer Quality Management

• Serve as the primary contact for customer quality concerns and audits.
• Handle customer complaints (8D, CAPA, RCA) and ensure timely resolution.
• Conduct customer visits, quality reviews, and provide necessary reports.

5. Supplier Quality Management

• Evaluate and qualify vendors for raw materials, components, and moulds.
• Manage incoming material quality and drive supplier improvement initiatives.
• Coordinate supplier audits and quality agreements.

6. Moulding Quality & Technical Support

• Support production in troubleshooting moulding defects (flash, sink marks, short shots, warpage, flow lines, etc.).
• Ensure proper validation of new mould trials (T0, T1, T2).
• Review mould design, process parameters, and CTQ/CTP characteristics.

7. Documentation & Reporting

• Maintain control plans, inspection standards, FMEA, PPAP, APQP documents.
• Prepare daily/weekly/monthly quality performance reports.
• Track rejection rates, customer PPM, and internal scrap levels.

8. Team Management & Training

• Lead, train, and motivate QC inspectors, QA engineers, and technicians.
• Conduct regular training sessions on quality tools and standards.
• Build a culture of quality, discipline, and continuous improvement.

9. Continuous Improvement

• Implement Lean, Kaizen, 5S, and problem-solving methodologies.
• Reduce rejections, rework, and warranty/return issues.
• Improve overall product quality and process capability (CP, CPK).

Qualifications & Skills:

• Degree/Diploma in Mechanical, Plastics, Polymer Engineering, or related field.
• CIPET qualification preferred.
• Certifications in ISO/IATF systems are an advantage.

Experience

• 815+ years of experience in quality management in a plastic moulding company.
• Minimum 35 years in a senior managerial or department head role.

Technical Skills

• Strong knowledge of plastic injection moulding processes.
• Expertise in QA tools: 8D, CAPA, RCA, FMEA, MSA, SPC, PPAP, APQP.
• Understanding of GD&T, measuring instruments, and CMM reports.
• Ability to handle customer audits and documentation.

Soft Skills

• Strong leadership & decision-making ability
• Excellent communication & customer handling skills
• Data-driven approach & analytical mindset
• Ability to work under pressure and manage multiple projects