Quality Manager

Role & responsibilities

The Quality Manager is responsible for overseeing the implementation of processes, establishing robust governance, and delivering performance reporting to segment and sub-segment heads for Quality, Cost, and Product Delivery metrics. They are also responsible for understanding customer requirements, defining quality standards, and developing effective quality control processes.

• Provide strategic leadership to quality function with a responsibility to enhance the customer experience through Quality of deliverables.
• Promote and supervise facilitation and management of projects following AGILE methodology that tailor the project process to ensure compliance.
• Drive Quality Assurance and process compliance initiatives for projects within the segment.
• Promote and manage an effective Project Quality Status Reporting to Delivery Department in terms of Quality, Cost and Delivery parameters.
• Driving code quality, product quality, product security related initiatives
• Leads an assigned quality team. Prioritizes and assigns tasks to team members and checks progress of agreed transactions and workflows.
• Ensures real-time quality reporting for ad-hoc analysis, instant decision making, preventive action and continuous improvement.
• Contributes to budget planning processes.
• Ensures qualification and competences of the assigned team.
• Acts as an escalation point of contact for quality issues.
• Analyze quality data to identify trends and make data-driven recommendations.
• Develop and maintain relationships with internal and external Stakeholders vendors to support training and quality initiatives.
• Ensure that all training and quality initiatives align with the organization's overall strategy and goals.
• Developing quality control processes.

Minimum Requirements

• Reporting to upper management on quality standard issues.
• Excellent attention to detail.
• Excellent verbal and written communication.
• Good interpersonal skills.
• Experience in implementation of Organization level improvement initiatives.
• High level of client management experience and Influencing skills
• Ability to define strategy for the teams to achieve business excellence.
• Strong presentation skills and ability to interact with various levels of management.
• Excellent interpersonal skills and ability to work independently on problems.
• Strong written and verbal communication