Quality Manager

About Corporate Quality:

The Corporate Quality Team at Intellect Design Arena is pivotal in achieving organizational execution excellence through advanced quality management, robust governance, and a strong focus on customer satisfaction. They develop and implement sophisticated methods and tools to enhance software processes, ensure compliance with industry standards, and oversee corporate security initiatives. Central to their mission is driving customer satisfaction by applying best practices in quality assurance and process improvement. The team provides strategic insights to executive leadership and is responsible for managing the D-3 OTIF (Delivery 3 Days Ahead On Time In Full) implementation model, a customer-centric approach designed to ensure on-time, high-quality project delivery.

Roles and Responsibilities:

• Strong understanding of Integrated Product Development Life Cycle/ Implementation/ Maintenance/ Support Process, Deliverables, Checklists, and various IT industry best frameworks and models such as ISO 9001, ISO 20000, CMMI, Agile, Six Sigma, and ITIL, Information Security Process compliances.
• Expertise / understanding of tools like JIRA, Zephyr, and Service-NOW, MS Office suite, especially Excel, Knowledge of retrospective analysis, RCA/diagnostics.
• Willingness to learn, implement changes, and accept challenges, ownership attitude to bring positive changes and strong communication skills (both written and verbal)

• Project Management Skills:

  Understand project scopes, define checklists and templates, review project artifacts & process documents, pro-actively track project milestones including payments, go-live, and customer and internal milestones

• Assertive communication:

  Build awareness of mandated processes & unit-specific practices amongst project teams and implementing best engineering practices.
• Ability to perform audits to identify process gaps & metrics, guide teams for corrective action, analyze progress, ensure improvement for implemented projects and ensure prevention across projects.

Required Skills / Abilities:

• This job position mandates the candidate to possess knowledge of retrospective analysis, root cause analysis/diagnostics, and the ability to guide the team independently
• Ability to identify metrics, analyze progress for implemented projects to ensure improvement and provide early warnings for prevention and early correction
• Proactive tracking of project milestones and participation in the monthly review of projects

Education and Experience:

• A Bachelors or Masters degree in Engineering and 7+ years of experience in quality assurance or quality control roles, demonstrating a track record of process improvement
• Experience in delivering projects/products and a good understanding of technology; effective communication skills to present complex information to different audiences
• Strong analytical and problem-solving skills to interpret data and make informed decisions and leadership experience to inspire and motivate teams
• Detail-oriented mindset with a commitment to precision and accuracy
• Proficiency in quality management software tools and data analysis platforms
• Strong leadership and interpersonal skills to collaborate effectively across different organization levels
• Results-driven attitude with a passion for delivering high-quality products/services to customers and adaptability and resilience to manage changing priorities and challenges
• Innovative mindset, continuously seeking new ways to enhance processes and drive efficiency
• Commitment to a culture of continuous learning and professional development
• Should have good management skills tomanage teams
• Provideearly warningto project team
• Should havestrong communications skills, both written and verbal

What We Offer:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
• The chance to work on some of the most challenging, relevant problems in financial services & technology.
• A work environment built on collaboration, flexibility and respect.