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Quality & Customer Experience (CX) Leader

Quality & Customer Experience (CX) Leader

Schneider Electric

12 - 17 years

0 Lacs

mumbai maharashtra india

Posted:3 days ago| Platform: Foundit logo

Apply

Skills Required

analytical tools quality tools

Work Mode

On-site

Job Type

Full Time

Job Description

Lauritz Knudsen Electrical and Automation

Mumbai / Navi Mumbai for Lauritz Knudsen Electrical & Automation (A unit of Schneider Electric India Pvt. Ltd.)

Designation

Experience

Education:

Key Responsibilities:

Act as the Customer Experience advocate. Drive Customer Centricity across Business.
Ensure the Customer Experience is measured and improved according to the Business priorities.
Define and follow-up the improvement action plan and priorities with the Business stakeholders.
Ensure that Customer dissatisfactions are solved quickly and effectively through containment, correction and preventive actions.
Use digital and data analytics to measure and improve customer experience.

Functional Competencies:

1. Minimum 5 to 8 years experience in Quality / Design / Customer facing functions ( and / or )

2. Expert in quality tools / analytical tools.

3. High level of Data analytics and Digital skill.

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Schneider Electric

Automation Machinery Manufacturing

Rueil Malmaison Paris

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