Quality Auditing Associate Manager

As a Quality Auditing Associate Manager at Accenture, you will be responsible for ensuring the quality assurance of Content Moderation. This includes analyzing and reviewing user profiles, audio, videos, and text-based content, as well as investigating, escalating, and resolving issues reported by users or flagged by the system. It is important to note that due to the nature of the role, you may be exposed to flashing lights or contrasting light and dark patterns. **Key Responsibilities:** - Understanding content moderation guidelines and policies specific to the platform or industry - Familiarity with various types of online content such as text, images, videos, and audio - Ability to interpret and apply content moderation policies consistently and accurately - Excellent verbal and written communication skills for delivering engaging refresher sessions - Active listening skills to address reviewer questions and concerns - Engage in client discussions for process improvement sessions - Knowledge of quality assurance processes and best practices for maintaining content standards - Proficiency in Ms. Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills for report creation - Data analysis skills to interpret quality metrics and make data-driven improvements - Conduct Root Cause Analysis (RCA), provide feedback, and manage coaching logs In this role, you will be required to analyze and solve moderately complex problems, often creating new solutions by leveraging existing methods and procedures. You should have an understanding of the strategic direction set by senior management as it relates to team goals. Your primary upward interaction will be with your direct supervisor or team leads, and you will generally interact with peers and/or management levels at a client and/or within Accenture. While determining methods and procedures on new assignments, you should require minimal guidance. Your decisions will often impact the team in which you reside and occasionally affect other teams. As an individual contributor, you may manage medium-small sized teams and/or work efforts at a client or within Accenture. Please note that this role may require you to work in rotational shifts.,