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Accenture in India
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Quality Auditing Associate

Quality Auditing Associate

Accenture in India

1 - 5 years

0 Lacs

chennai tamil nadu

Posted:1 day ago| Platform: Shine logo

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Skills Required

banking services retail banking quality auditing account maintenance account reconciliation written verbal communication customer account reviews transaction hold placements banking domain products banking terminology fraud risk management

Work Mode

On-site

Job Type

Full Time

Job Description

As a Quality Auditing Associate at Accenture, you will be responsible for managing various customer requests and queries from law agencies and third-party firms. Your duties will include performing customer account reviews, transaction hold placements, extraction of account summaries, and communications to law firms, customers, and agencies. You will review dispute claims to determine the authenticity of card chargeback claims and honor the requests as per regulation E. You should possess strong written and verbal communication skills and have adequate knowledge in reviewing and validating various customer account types and requests received through various communication modes of the bank. Your role will involve blocking funds, reviewing customer transactions, performing account maintenance requests, modifying customer details, extracting customer account details, card closure, and account reconciliation. It is essential to ensure that all communications are monitored and shared with various sources such as law firms, US agencies, Treasury, and third-party firms. You must validate customer details using various tools and provide adequate solutions. It is crucial to complete day-to-day tasks within agreed timelines and quality as per defined SLA. Flexibility to work in any shift as per business requirements is required, and understanding all process SOPs to meet client expectations is essential. Tracking all pending or outstanding customer requests with specific timelines defined for each process is part of your responsibilities. Confidence and ability to interact during client connects and create solutions for a proactive approach are desired qualities. Having good knowledge and understanding of various banking domain products, banking terminology, and fraud risk management is necessary. Being flexible with shifts and willing to extend shift timings during the transition phase is expected. The work location for this role is in Chennai, and it requires working from the office only. As a Quality Auditing Associate, you will solve routine problems largely through precedent and referral to general guidelines. Your interactions will primarily be within your own team and with your direct supervisor. Detailed to a moderate level of instruction will be provided on daily work tasks, and detailed instruction on new assignments. The decisions you make will impact your own work, and you will be an individual contributor as part of a team with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts. If you are seeking a challenging role that involves managing customer requests, ensuring regulatory compliance, and contributing to the efficient operation of retail banking card operations, this position at Accenture might be the right fit for you.,

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Quality Auditing Associate