Quality Assurance Senior Analyst

As a Quality Assurance Senior Analyst at Accenture, you will play a vital role in operational audit and compliance. With a requirement of 5 to 8 years of experience and a background in any Graduation, you will be responsible for ensuring quality checks through effective implementation of functional processes within operations to minimize risks. Your expertise in English (International) as an expert will be essential in this role. Your primary responsibilities will include managing and resolving customer queries, handling escalations and complaints, and providing optimal solutions. You will work towards closing faults and complaints within Service Level Agreements (SLAs). Quality auditing and management will be integral parts of your role, requiring you to review and improve current control effectiveness in various aspects such as Policies, Anticorruption, BCM, InfoSec, P104, Records Management, and Contractor controls. To excel in this position, you should possess strong skills in Quality Assurance (QA), Quality Auditing, and Quality Management. Your adaptability, agility for quick learning, written and verbal communication, collaboration, and interpersonal skills will be valuable assets. Proficiency in Microsoft Excel and Microsoft PowerPoint is essential for effectively analyzing and presenting data. In this role, you will be expected to analyze and solve complex problems, collaborate with peers within Accenture, and potentially interact with clients and management. While you will receive minimal guidance for daily tasks, you will be provided with a moderate level of instruction for new assignments. Your decisions will impact your own work and may influence the work of others. As an individual contributor or overseeing a small team, you should be prepared for potential rotational shifts as part of this role.,