Quality Analyst TL BPO

abc

1 - 5 years

0 Lacs

punjab

Posted:5 days ago| Platform: Shine logo

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Skills Required

leadership skills time management collaboration teamwork critical thinking communication ms excel good communication detailoriented flexibility in analytical approaches organizational skills timemanagement skills proven work experience as a quality analyst

Work Mode

On-site

Job Type

Full Time

Job Description

As a Quality Analyst, your role involves auditing advisor chats, interacting with clients, maintaining control systems, troubleshooting failures within the testing environment, and creating and managing user experience and testing documentation. Key Responsibilities: - Auditing the advisor chats - Interacting with the client - Maintaining control systems - Troubleshooting failures within the testing environment - Creating and managing user experience and testing documentation Qualification Required: - Graduate/ Post Graduate Skills Required: - Good Communication and leadership skills - Detail-oriented - Time Management - Flexibility in Analytical Approaches - Collaboration and Teamwork - Critical Thinking - Communication - Good PC Skills, especially MS Excel - Organizational and time-management skills - Proven work experience as a Quality Analyst This is a full-time job with day shift and rotational shift schedules. The work location is in person. For further details, you can contact the employer at +91 8872085952.,

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