Quality Analyst - RCM

AM Infoweb

3 - 5 years

6 - 8 Lacs

pune

Posted:18 hours ago| Platform:

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Skills Required

qc tools denials quality assurance rcm ar calling quality check 7qc us healthcare medical billing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities:

Monitor calls of AR Callers and provide feedback to improve call quality, communication skills, and adherence to processes.
Identify training needs and assist in conducting refresher sessions for AR callers.
Ensure compliance with quality standards, client guidelines, and HIPAA regulations.
Analyze call data and prepare daily/weekly/monthly quality reports.
Work closely with the operations team to enhance performance and reduce errors.
Drive continuous process improvement initiatives.
Handle escalations related to quality and client feedback.

Desired Candidate Profile:

Graduate in any discipline.
25 years of experience in US Healthcare RCM, with at least 1 year as a Quality Analyst for AR calling.
Strong knowledge of AR calling, denial management, and revenue cycle process.
Excellent communication, listening, and analytical skills.
Ability to mentor and provide constructive feedback to AR Callers.
Knowledge of quality monitoring tools and MS Office (Excel, PPT, Word).
Flexible to work in
US Night Shifts
.

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