Quality Analyst – International Voice Process (Sales/Collections)

Job Description

Quality Analyst – International Voice (Sales/Collections) Location: Udyog Vihar Phase 4, Gurugram (Onsite) Openings: 3 Salary: Up to ₹35,000 CTC/month Key Responsibilities Monitor & evaluate inbound/outbound international sales or collections calls. (expertia.ai) Provide feedback, coach agents, and participate in calibration sessions. (expertia.ai) Analyze QA metrics (AHT, CSAT, quality scores) and prepare concise reports. (expertia.ai) Required Qualifications Minimum 12 months experience as QA in international voice (Sales/Collections) processes. (internshala.com) Excellent English communication (verbal & written). Proficient in QA tools + MS Excel and reporting. (teleperformance.com) Strong analytical skills, attention to detail, and shift flexibility. Preferred Education 12th pass minimum; Bachelor’s degree preferred. (in.joblum.com) To Apply DM or call 78951 21835 , or email your CV to hr.aditiyadav19@gmail.com with the subject line “QA – International Voice” . Job Type: Full-time Pay: Up to ₹35,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Night shift Rotational shift Work Location: On the road