Quality Analyst-International

Teleperformance (TP)

2 - 7 years

4 - 8 Lacs

thane

Posted:4 days ago| Platform:

Apply

Skills Required

quality control customer service software quality management quality analysis call quality software testing regression testing automation testing cmmi functional testing selenium quality assurance coaching software quality assurance agile

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate will have excellent analytical skills, attention to detail, and the ability to work in a fast-paced environment.

Roles and Responsibility

Monitor and evaluate call quality to ensure high standards of customer service.
Develop and implement effective quality control processes to identify areas for improvement.
Collaborate with team members to provide coaching and feedback on performance.
Analyze data and trends to identify patterns and opportunities for growth.
Develop and maintain reports to track key performance indicators.
Participate in training and development programs to enhance skills and knowledge.

Job Requirements

Minimum 2 years of experience in a quality analyst role, preferably in a BPO/Call Centre setting.
Strong understanding of quality control principles and practices.
Excellent communication and interpersonal skills.
Ability to work effectively in a team environment.
Strong analytical and problem-solving skills.
Proficient in using quality management software and tools.

More Jobs at Teleperformance (TP)

Medical Coding Executive

Navi Mumbai, Thane

1 - 2 yrs

INR 2 - 2 Lacs

International Process Customer Support @Gurgaon

Gurgaon

Experience: Not specified

INR 3 - 4 Lacs

Customer Support Representative

Goregaon

Experience: Not specified

INR 1 - 2 Lacs

Workforce Management Analyst

Hyderabad

2 - 6 yrs

INR 0 - 0 Lacs

Director - Network Operations For HYD. (Immediate joiner pref.)

Hyderabad

10 - 20 yrs

INR 32 - 45 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.