Quality Analyst (International BPO)

As a Quality Analyst at our company, you will be responsible for developing and executing test plans to ensure that all objectives are met. You will implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product. Your role will also involve identifying and remedying defects within the production process. To excel in this position, you should be well versed with Quality Control (QC) tools and methodologies. Proficiency in MS Office and generating reports will be essential for carrying out your responsibilities effectively. Additionally, you will be expected to provide feedback and suggestions for process improvement and drive quality initiatives within the organization. This is a full-time, permanent position with a fixed night shift schedule from Monday to Friday in a US shift. The work location for this role is in person, where you will collaborate with the team to ensure the highest standards of quality are maintained.,