Quality Analyst Intern

We are looking for a professional, well-spoken, and sensible Intern to manage vendor communication and feedback collection. The intern will be responsible for reaching out to service vendors associated with our company, conducting structured surveys, collecting feedback regarding their service experience and payment process, and documenting this information accurately. In addition to vendor-related responsibilities, the intern may also support internal operational audits or quality checks as required by the business.

Key Responsibilities

• Initiate and manage phone conversations with vendors and stakeholders to gather detailed feedback on services rendered and payment experience.
• Conduct structured surveys with professionalism and courtesy.
• Record feedback accurately in survey forms or digital tools provided.
• Escalate concerns or unresolved issues to the management.
• Maintain daily logs of interactions and ensure timely completion of calls.
• Support analysis of recurring issues or patterns in feedback.
• Support internal audits and process quality checks.

Requirements

• Excellent verbal communication skills in English and Hindi.
• Fluency in at least one or more additional Indian regional language (e.g., Telugu, Tamil, Kannada, Marathi, Bengali, etc.) is highly preferred.
• Strong listening skills and professionalism are required while interacting with external vendors or stakeholders.
• Ability to stay calm, polite, and objective during feedback conversations.
• Should be organized, responsible, and able to work independently with minimal supervision.
• Comfortable with making multiple outbound calls daily in a professional and courteous tone.
• Strong attention to detail, analytical thinking, and the ability to follow structured processes.
• Proactive attitude with a willingness to learn and support cross-functional operational needs

Skills

Must-Have:

• Excellent verbal communication in English and Hindi
• Fluency in at least one Indian regional language
• Strong active listening skills
• Organized and detail-oriented
• Basic analytical thinking
• Adaptability & Willingness to Learn

Good to Have:

• Professional and courteous phone etiquette
• Accurate data entry and documentation time
• Judgement to escalate issues
• Quality Check & Control
• Process Auditing

Job Overview

• Education Criteria: Graduate or Non-Graduate
• Work Location: On-site (Hyderabad)
• Work Timings: 10 AM to 7 PM
• Working Days: Monday to Saturday (6 days a week)