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Quality Analyst-HR Sukalpa

2 - 4 years

0 - 3 Lacs

Gurgaon

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Quality Assurance Advanced Ms Excel 7Qc Tools Root Cause Analysis Communication Skills Quality Analysis Pareto Analysis Fishbone Trend Analysis

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines 2. For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week 3. Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required 4. Conduct weekly analysis to identify the error trends and for top2 errors, conduct root cause analysis (RCA) 5. Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. 6. Min 2 years of experience in QA is mandatory. Interested Candidates can also share CVs on 9740392870 with the subjectline "QA Gurugram"

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