Quality Analyst - Global

3 - 6 years

0 - 4 Lacs

Posted:1 month ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Requirements

Skills and Qualifications:

Here are the qualifications and qualities you need to thrive in the quality analyst role in Durgapur for global processes:

  • Demonstrating sound work ethic.
  • Must have advanced-level Microsoft Excel skills, including knowledge of advanced formulas. Also, candidates for the QA position must be proficient in MS Word and using email communication.
  • Experience working with IEX, CMS, and Avaya.
  • Ability to create reports in Excel and forecast results.Attention to detail and high level of accuracy.
  • Ability to multi-task, focus for extended periods of time, and finish reports on time.
  • Previous call center experience is required for the quality analyst role in global processes.
  • Previous Work Force Management experience will be considered as an asset.

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