Quality Analyst for international BPO in Gurugram

Job Description

Quality Analyst for international BPO ( australian process) Salary: INR 360,000 – 420,000 Per Annum Position: Quality Analyst Experience: Minimum 3 years’ experience as a Quality Analyst Location: Gurugram, Haryana 122016 Job Type: Full Time Working Hours: Mon to Fri: 4:30 AM – 02:00 PM IST Transport: Both side cab The Role : Experience in sales and upselling process is strongly preferred Ensure that the process is adhering to the prescribed quality parameters Provide feedback, coaching and mentoring on an ongoing basis to improve process efficiency. Should work closely with Operations and Training team and give inputs to improve quality standards Content development. Should be well versed with developing quality guidelines for the process Ensure zero defects Review quality process periodically and prepare action plans for process excellence. Attention to details Audit management Good analytic skills Excellent written, communication and interpersonal skills Proficient with MS Office Team management Education: UG - Any Graduate - Any Specialization PG - Any Postgraduate - Any Specialization Benefits Benefits: Work directly with Australian based company Fun loving, friendly and playfully competitive office culture Competitive base salary and great commission structure Free Pickup or Travel Allowance Lunch and tea provided Excellent opportunity for advancement and career progression and much more. HR team Vision tech 8368356119 shweta.visiotech03@gmail.com Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Provident Fund Schedule: Morning shift Language: English (Required) Work Location: In person Speak with the employer +91 8368356119