Quality Analyst-Chat Process(1-3 Years)

JD: Quality Analyst

Role:

Location:

Company Overview:

We are a rapidly growing company at the forefront of the call center industry, delivering exceptional customer experiences to our clients. We are seeking a talented individual who is passionate about optimizing call center operations and ensuring the highest level of service quality.

Requirements:

• Compulsory:

  One year of experience in an internal BPO or chat process.
• Open to work late shifts (3 PM to 12 AM).
• Fast learner and responsible for completing tasks within TAT.
• Experience in QA is an added advantage.
• Good communication skills; ability to articulate thoughts clearly.
• Any Graduate, B.E./B.Tech preferred.

Responsibilities:

• Listen to and audit calls handled by call center agents.
• Provide constructive feedback on audited calls.
• Prepare and publish reports for stakeholders and vendors.
• Demonstrate strong problem-solving and logical-thinking abilities.

Benefits:

• 5-day workweek with weekends off.
• Excellent learning and career growth opportunities.