Quality Analyst call center

Job Description

Job Title: Quality Analyst & Trainer Location:S ector-18, Gurgoan Department: Quality Assurance / Training Employment Type: Full-time Job Summary: We are hiring an experienced Call Center Auditor to join our team immediately. This role involves auditing call center interactions to ensure quality standards Key Responsibilities:Quality Auditing: Monitor and audit inbound/outbound calls to assess agent performance and adherence to company standards. Provide feedback to agents and document audit findings. Conduct regular calibration sessions with team leaders. Qualifications and Skills: Minimum 1 year of experience in call center auditing and training. Strong communication and coaching skills. Experience with CRM and call monitoring tools. Joining: Immediate joiners preferred and BPO sector Contact for Details & Application: Phone: 9289223462 Email: hr@THEVAANI.COM Job Type: Full-time Pay: ₹20,000.00 - ₹26,000.00 per month Schedule: Day shift Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Work Location: In person