QA Support Engineer

Role Responsibilities

• Review and validate all eInvoice configurations created by the Professional

Services Engineer against the approved specification and customer requirements

• Execute end-to-end QA on eInvoice workflows, including preprocessing rules,

error conditions, special cases, and file-handling logic

• Validate email notifications for eInvoice workflows, including recipients, content,

triggers, file delivery paths, schedules, and naming conventions

• Test and verify all standard data feeds (Location, Location Notes,

User, Asset, PO/Work Order feeds) for structure, mapping, and successful

processing

• Review and confirm file structure, content, and logic across XML, JSON, CSV, TXT,

and other supported formats

• Execute positive and negative test cases to validate error handling and edge case

behaviour

• Document defects, inconsistencies, and improvement needs in Jira with clear

reproduction steps and recommended corrections

• Collaborate with Engineers, PMs, Senior PMs, and Technical Consultants to re-

test fixes and confirm readiness for deployment

• Maintain QA test plans, test cases, and validation checklists

• Identify opportunities to enhance QA coverage, automation, and validation

standards

Skill and Qualification Requirements

• English proficiency

• Strong understanding of data structures, file processing, and SaaS technical

workflows

• 2+ years experience in QA, technical support, or data validation role

• Working knowledge of XML, JSON, CSV, TXT formats

• Experience with QA methodologies, test case creation, and defect tracking

• SQL literacy (querying, validation, auditing)

• Advanced Excel and data validation skills

• Strong documentation and communication skills

• Ability to manage multiple concurrent QA cycles

• Jira and Confluence experience

• Collaborative mindset working across global teams

Tools and Systems Used

• Excel

• Jira

• Slack

• Microsoft Suite & Teams

• SharePoint

• Confluence

• AWS S3 / Log Monitoring

• VCROM