Hybrid
Full Time
Core Skills The Senior Manager, QA will oversee and manage the QA processes for both the Development and Support teams, ensuring high-quality standards are met across all product releases and customer support activities.
This role involves leading QA strategy, driving continuous improvement, leading automation efforts using Cypress/Playwright and collaborating across teams to enhance quality in both development and post-release support.
Leadership & Strategy: Lead and mentor QA teams, define QA strategies, and ensure alignment with organizational goals for both development and support functions.
Process Improvement: Optimize and standardize QA practices, implement automation, and ensure consistent quality throughout the development lifecycle and customer support. Collaboration: Act as a liaison between Development, Support, and business teams to ensure seamless communication and delivery of high-quality products.
Metrics & Reporting: Track QA performance, create reports, and present findings to senior leadership. Do Effective RCAs and track the action items to closure.
Risk Management: Identify and mitigate product quality risks during development and in production support.
Qualifications: 10-12 years of QA experience, including 3+ years in a managerial role. Strong expertise in QA processes, test automation, and Agile methodologies. Experience managing QA for both Development and Support teams. Excellent leadership, communication, and problem-solving skills
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