Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Service Desk Analyst II Herbalife International India Pvt. Ltd.

3.0 - 7.0 years

0 Lacs

karnataka

On-site

The Service Desk Analyst II at Herbalife International plays a meaningful role by offering top-tier technical advice and mentorship to IT users. This opportunity merges customer service excellence with technical expertise, striving for flawless incident resolution and outstanding timeliness. You will provide world-class service desk support to all Herbalife Nutrition employees, offering 1st and 2nd level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Your responsibilities will include monitoring tickets assigned to the queue, processing them first-in first-out based on priority, and redirecting issues to the accurate resource. You will apply business/technical support concepts to perform Tier 1 and 2 technical support, advancing issues that require upper 2nd or 3rd level support. Additionally, you will apply and maintain the service management tracking software, manage follow-ups, and hand-offs on behalf of the user to ensure a seamless experience. Furthermore, you will provide comprehensive technical support, including deploying, configuring, and troubleshooting desktop PCs, laptops, peripherals, mobile devices, and software. Your tasks will also involve installing, modifying, and repairing computer hardware and software. The ideal candidate for this position should possess outstanding communication skills, strong documentation skills for efficiently managing blocking issues, proven problem-solving and troubleshooting abilities, and a solid understanding of IT concepts and practices with extensive knowledge of personal computers. Familiarity with remote tools and a Windows-based enterprise environment, as well as a solid understanding of ITIL and Service Management principles, are also required. In terms of qualifications and experience, a minimum of 3 years" experience in Service/Help desk or a related field is necessary. A Bachelor's degree or equivalent experience in Information Technology or a related field is preferred, although an equivalent combination of experience may be considered in lieu of education. As a Service Desk Analyst II at Herbalife International, you are expected to adhere strictly to policies and procedures, upholding values with integrity, honesty, and respect. You will meet challenges head-on to uphold quality standards and efficiency goals, setting an example of trust, transparency, and open communication. Collaboration is key, as you will work cooperatively, freely share information, and celebrate individual and team achievements, demonstrating strong teamwork skills. Moreover, you are encouraged to look beyond oneself by demonstrating humility, valuing a diverse group of backgrounds and ideas, and building positive relationships with teammates and distributors. Proposing creative solutions, respecting others" ideas, and driving them forward to implementation are essential aspects of driving innovation. Additionally, you should be able to adapt to different working environments, respond positively to new duties and assignments, and inspire change forward. Herbalife International values ethical behavior, leadership qualities, collaboration, humility, innovation, and adaptability in its employees. As a Service Desk Analyst II, you will play a crucial role in providing top-tier technical support while upholding these principles and related proficiencies.,

Posted 3 days ago

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Service Desk Analyst II Herbalife

3.0 - 7.0 years

0 Lacs

karnataka

On-site

The Service Desk Analyst II at Herbalife International plays a meaningful role in providing top-tier technical advice and mentorship to IT users. This opportunity uniquely combines customer service excellence with technical expertise, aiming for flawless incident resolution and exceptional timeliness. In this role, you will offer world-class service desk support to all Herbalife Nutrition employees, providing 1st and 2nd level technical assistance for queries and issues related to computer systems, software, and hardware. You will monitor and process tickets based on priority, redirecting issues to the appropriate resource as needed. Additionally, you will apply business/technical support concepts to perform Tier 1 and 2 technical support and manage the service management tracking software. As a Service Desk Analyst II, you will be responsible for deploying, configuring, and troubleshooting desktop PCs, laptops, peripherals, mobile devices, and software. You will also handle the installation, modification, and repair of computer hardware and software. Your role will involve managing follow-ups and hand-offs to ensure a seamless user experience. The ideal candidate for this position should possess outstanding communication skills, strong documentation abilities, and proven problem-solving and troubleshooting capabilities. A solid understanding of IT concepts and practices, as well as familiarity with remote tools and a Windows-based enterprise environment, is required. Knowledge of ITIL and Service Management principles is also essential. Candidates should have a minimum of 3 years" experience in Service/Help desk or a related field. A Bachelor's degree in Information Technology or a related field is preferred, though an equivalent combination of experience may be considered in lieu of education. As a Service Desk Analyst II, you are expected to uphold ethical standards, demonstrate leadership qualities, work collaboratively, embrace diversity, drive innovation, and adapt to change positively. By meeting challenges with integrity, trust, and transparency, you will contribute to the quality standards and efficiency goals of Herbalife International.,

Posted 5 days ago

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