Service Desk Analyst II

The Service Desk Analyst II at Herbalife International plays a meaningful role in providing top-tier technical advice and mentorship to IT users. This opportunity uniquely combines customer service excellence with technical expertise, aiming for flawless incident resolution and exceptional timeliness. In this role, you will offer world-class service desk support to all Herbalife Nutrition employees, providing 1st and 2nd level technical assistance for queries and issues related to computer systems, software, and hardware. You will monitor and process tickets based on priority, redirecting issues to the appropriate resource as needed. Additionally, you will apply business/technical support concepts to perform Tier 1 and 2 technical support and manage the service management tracking software. As a Service Desk Analyst II, you will be responsible for deploying, configuring, and troubleshooting desktop PCs, laptops, peripherals, mobile devices, and software. You will also handle the installation, modification, and repair of computer hardware and software. Your role will involve managing follow-ups and hand-offs to ensure a seamless user experience. The ideal candidate for this position should possess outstanding communication skills, strong documentation abilities, and proven problem-solving and troubleshooting capabilities. A solid understanding of IT concepts and practices, as well as familiarity with remote tools and a Windows-based enterprise environment, is required. Knowledge of ITIL and Service Management principles is also essential. Candidates should have a minimum of 3 years" experience in Service/Help desk or a related field. A Bachelor's degree in Information Technology or a related field is preferred, though an equivalent combination of experience may be considered in lieu of education. As a Service Desk Analyst II, you are expected to uphold ethical standards, demonstrate leadership qualities, work collaboratively, embrace diversity, drive innovation, and adapt to change positively. By meeting challenges with integrity, trust, and transparency, you will contribute to the quality standards and efficiency goals of Herbalife International.,