Project Manager - Technical Writer, Security Remediation

Join Our Team as a Technical Project Manager for Security Remediation

Job Summary

Key Responsibilities: Remediation and Ticketing Management: Oversee the end-to-end lifecycle of security remediation and ticketing for all lines of business. This includes tracking vulnerabilities, assigning tasks, and ensuring timely resolution of identified issues.

Technical Documentation: Develop and maintain a comprehensive library of technical documents, including standard operating procedures (SOPs), process workflows, and remediation guides.

• Reporting and Escalation: Generate and distribute clear, accurate, and actionable reports for the Security Team to facilitate the escalation and resolution of identified security risks. This includes a monthly "Top 10" report for each line of business, highlighting critical outstanding issues.

• SLA and Risk Management: Organize, track, and report on SLAs for the time to remediation. For issues that exceed established timeframes, you will be responsible for documenting the associated business risks and communicating them to the appropriate stakeholders.

Metrics and Performance Tracking: Develop and manage a robust system for tracking and reporting on key performance indicators (KPIs) for security remediation operations across all lines of business.

• Stakeholder Communication: Serve as a primary point of contact for inquiries regarding the status of remediation efforts and act as a liaison between the Security Team and various business units.

Qualifications:

Experience:

Proven experience in a project management role, preferably within a security or IT environment.

Demonstrated experience in technical writing, with a strong portfolio of clear and concise documentation.

Experience with ticketing systems (e.g., Jira, ServiceNow, Azure DevOps) is highly desirable.

Familiarity with security concepts and vulnerability management processes.

Skills:

Exceptional written and verbal communication skills, with the ability to translate complex technical information for both technical and non-technical audiences.

Strong organizational and time-management skills, with the ability to manage multiple projects and priorities simultaneously.

Proficiency in GSuite (Docs, Sheets, Slides) and project management software.

Excellent analytical and problem-solving abilities.

A keen eye for detail and a commitment to accuracy.