Project Manager (Language Services)

Primary Purpose

Under the direct supervision of a Program Manager (including Associate or Senior level), the Project Manager is a key member of a project team, working closely with the other project team members, Language Delivery (LXD) teams, Technical Services and Quality Assurance. The Project Manager is responsible for successful execution of quotes and projects of varying complexity and scope and managing the work of multiple client accounts to ensure client satisfaction, establish consistent high-quality on-time deliverables as well as identify and grow the accounts potential based on predefined objectives. The Project Manager will approve and update client quotes and the project process as needed as well as address issues escalated from others.

The Project Manager serves as a primary client contact for assigned accounts and supports the Program Manager as needed. The Project Manager meets with the various teams to discuss open and emerging business issues for assigned accounts as well as to make recommendations for improvements. The role may require leading implementation of new initiatives and completing special projects as needed. The Project Manager may oversee the activities of one or a few junior team members including work allocation.

Essential Functions

Client Services

• Manages client requirements, needs, and requests such as asset management, reporting and meetings.
• Serves as a primary point of contact to client. Acts as a backup client contact when team members are absent.
• Leads presentations educating clients about particular projects, project types or about RWS Regulated Industries in general.
• Leads the client post-mortem process.
• Manages client relationships and provides regular status reports on projects.
• Maintains positive client perceptions.
• Addresses complex client queries and concerns. Escalates client issues related to highly complex issues or items which may impact client account to immediate supervisor.
• Ensures client satisfaction by proactively seeking and offering solutions.
• Responds to client requests in a timely manner.

Project management

• Identifies, communicates, and manages production risks as appropriate to eliminate potential pitfalls or obstacles.
• Engages in quotation preparation including complex and strategic requests.
• Ensures ISO requirements are being met.
• Launches and coordinates standard and complex projects which includes functions such as negotiating budgets, scheduling, resource allocation and work assignments.
• Performs administrative duties which include project closures, Translation Memory updates and folder structure maintenance.
• Produces reports and develops internal post-mortems to help improve processes and reduce risk.
• Ensures strict adherence to deadlines, budgets, and the completion of high-quality deliverables.
• Ensures the receipt of all purchase orders, approves invoices, and escalates payment issues where necessary.
• Reviews Profit & Loss report for projects. Provides rationale and suggests corrective action for items not meeting budget.
• Leads the creation of custom workflows and project instructions.
• Collaborates with cross-functional teams on CAPAs.

Resource Coordination

• Collaborates with the Supply Chain.
• Engages with Supply Chain. May create and send POs to resources.
• Ensures project resources have the necessary tools and information to accomplish tasks.
• Alerts resources of schedule or scope changes.
• Provides feedback to Supply Chain on resource performance.

Account Development

• Supports Global Account team to improve overall budget, efficiency, and quality.
• Gathers information to forecast upcoming work on various accounts and alerts the team as necessary.
• Assists with account-related meetings and presentations.
• Supports execution of approved account opportunities and their implementation

Teamwork

• Collaborates with project team members as necessary to perform and complete daily project tasks.
• Makes recommendations for process improvements to have a positive impact on profitability and/or quality.
• Mentors junior staff, as needed.

Qualification Profile

Any combination of education and experience providing the required skills and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Sciences, or related field.
• Three to five years of hands-on experience coordinating projects within the localization or translation industry.
• Successful customer service/account management experience, generally a minimum of two years.
• Computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., FrameMaker, InDesign, etc.).
• Demonstrated successful leadership or mentoring experience preferred.
• Verbal and written fluency in at least one foreign language a plus.
• PMP Certification a plus.

At RWS, we're here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world's top 100 brands, more than three-quarters of Fortune's 20 Most Admired Companies and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

Over the past 20 years we've been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you'll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS embraces DEI

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