Project Manager - Edtech Operation

TeamLease EdTech is a leading learning and employability solutions company in India, focused on improving access to quality education and employment. It is a part of the TeamLease Services group, which is one of India's largest staffing and human resource companies. As a Project Manager at TeamLease EdTech, your role will involve: - Document Verification - Utilizing knowledge in Advance Excel for MIS Report (including VLookup, Pivot Table, Formatting, Formulas, Reports, etc) - Collating data from respective stakeholders and preparing reports in MS Excel - Liaising with institutions - Being familiar with CRM systems and practices - Ensuring adherence to SLAs for response and resolution times - Monitoring the implementation of continuous improvement initiatives - Achieving and maintaining an average response time for student queries - Monitoring the number of issues escalated to higher levels - Identifying and addressing potential issues before escalation - Analyzing data regularly to provide information required by the respective Heads of Departments - Maintaining and providing metrics for reporting to the respective stakeholders - Managing programs and maintaining timelines for sending the verification list and release of offer letters - Learning, understanding, and assessing existing academic operations processes across various institutes to provide support and improvements If there are any additional details about the company in the job description, they are not provided in this excerpt.,