Project Manager - Case management

Role Overview: As a Project Manager in Case Management at INOPC, you will be an integral part of the PGSV 2826 team, contributing to the growth of the digital Service. Your main responsibility will be to oversee and manage the entire case management process, ensuring that proper solutions are defined for stakeholders and customers. Throughout the case lifecycle, you will advocate for Hitachi Energy's interests and strive for continuous improvement in results, offering outstanding commercial and technical solutions. Key Responsibilities: - Successfully execute diverse cases from customer inquiry to completion of site works. - Coordinate project team formation across required disciplines and ensure completion of tasks according to the project plan. - Define and manage project milestones, ensuring timely product delivery. - Proactively address deviations to keep cases on track. - Maintain open and proactive communication with customers, ensuring satisfaction. - Manage customer contracts and assist in supplier selection for special products. - Handle changes in scope, increase revenue, and reduce project risks. - Provide regular project reporting to management and share improvement knowledge with the team. - Ensure compliance with external and internal regulations, procedures, and guidelines. Qualifications Required: - Hold a degree in BTech. - Minimum 5 years of experience in product troubleshooting and case management. - At least 2 years of project management experience. - Demonstrated success in managing service contracts. - Familiarity with Salesforce (SFDC) or similar CRM tool. - Strong communication skills for customer interaction, strategic planning, and organization skills. - Proficiency in English for both speaking and writing. (Note: Any additional details of the company were not included in the provided job description),