Project Coordinator - Customer Support

As a proactive and tech-savvy Project Coordinator, you will play a crucial role in supporting web, mobile app, and AI solution projects for our global clients. Your primary responsibility will be to ensure smooth coordination across teams, deliver timely support, and maintain service excellence with a strong focus on SLA adherence and clear documentation. With a minimum of 2 years of experience, you will be based in Kolkata and expected to work in rotational shifts, including night shifts for global client support. Your key responsibilities will include acting as the primary client contact, coordinating with internal teams (development, QA, design, AI), tracking timelines, managing tasks, ensuring SLA compliance, documenting client requirements, feedback, and communications, utilizing AI tools for reporting and workflow automation, resolving issues promptly by engaging the relevant departments, and maintaining structured project and support documentation. To excel in this role, you should have a background in project coordination or client support, preferably in IT/digital services, a good understanding of web, mobile apps, and AI technologies, excellent communication and documentation skills, the ability to manage multiple projects and meet deadlines, familiarity with SLAs and consistent service delivery within targets, and comfort working in rotational and night shifts. Preferred qualifications include experience with project management tools like JIRA, Trello, Asana, or similar platforms, exposure to Agile/Scrum methodologies, proficiency in using AI tools for automation and reporting, and a technical background or relevant certifications. If you are smart, organized, and AI-friendly, we would love to discuss this exciting opportunity with you.,