Progress OpenEdge/4GL Senior Consultant

JK Technology Services

5 - 10 years

8 - 12 Lacs

noida bengaluru

Posted:6 hours ago| Platform:

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Skills Required

unix application support change management linux production support agile incident management troubleshooting sdlc remedy

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide L2/L3 support for applications built on Progress OpenEdge
Monitor application performance and ensure system availability
Analyze and resolve incidents, service requests, and problem tickets within SLAs
Perform root cause analysis
Handle batch processes, jobs, and scheduled tasks
Coordinate with development teams for bug fixes, enhancements, and release deployments
Support application upgrades, patches, and migration activities
Maintain accurate documentation of issues, resolutions, and standard operating procedures
Required Skills & Experience Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a support environment
Good understanding of Progress Database concepts and performance troubleshooting
Experience in incident management, problem management, and change management
Familiarity with UNIX/Linux commands and scripting
Exposure to ticketing tools (ServiceNow, JIRA, Remedy, etc
Strong troubleshooting, analytical, and communication skills
Good to Have Knowledge of integration with APIs/web services
Experience in working with global support models Basic knowledge of SDLC / Agile methodologies

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