Role Title: Program Manager, Business Analytics
Role DescriptionWe're looking for a Program Manager, Business Analyticsa sharp operator who brings structure to marketing, sales, and customer success data, translating numbers into stories and action. You'll build and own dashboards, deliver actionable monthly/quarterly reporting, and partner closely with leaders across Marketing, Sales, and CS. You won't just track performance; you'll dig deep, ask the uncomfortable questions, and flag issues before they become fires.Location: Chennai, Office-based roleWork Timings: 2:30 PM to 11:30 PMKey ResponsibilitiesMarketing & Demand Analytics
- Generate and analyze inflow volume reports segmented by source/channel; highlight trends MoM/QoQ/YoY.
- Build and maintain dashboards for leading and lagging indicators across demand programs.
- Evaluate post-campaign performance with minimal prompting and clear recommendations.
- Proactively flag inflow anomalies and forecast potential SQL (Sales Qualified Lead) gaps.
- Partner with Marketing and BDR teams to surface, contextualize, and communicate insights.
Sales Funnel Analytics & Insights
- Deliver end-to-end funnel reporting from deal creation through Closed Won/Lost.
- Perform cohort analysis (by industry, deal source, segment, etc.).
- Benchmark and present insights on qualification accuracy and pipeline drop-offs.
- Regularly brief Sales leadership on rep performance, deal health, and pipeline risks.
Customer Success Analytics & Retention
- Track implementation progress, flag delays, and report on project timelines.
- Maintain accurate CRM data for renewals, ownership, and deal values.
- Identify and validate churn signals by deal type, industry, or segment; provide closed-loop feedback to Sales on deal quality and misfit accounts.
- Own reporting on NRR, retention, and account health by segment.
Experience
Skills & Experience Required
- 36 years experience in Business Analytics, Program Management, RevOps, Sales/Marketing/CS Ops, or adjacent roles.
Strong Technical Chops
- Deep experience with reporting, data analytics, and dashboarding tools (Tableau, Power BI, Looker, or similar).
- Hands-on experience with CRM systems (Salesforce, HubSpot, or equivalent).
- Proficient with SQL; experience with data pipelines (ETL, dbt, Airflow, etc.) is a plus.
- Comfortable working with large datasetsable to audit, clean, and synthesize data independently.
Business Acumen
- Strong understanding of the GTM funnel and business performance metrics across Marketing, Sales, and CS.
- Ability to balance speed vs. depthmoves fast when timelines are tight, but knows when deeper analysis is required.
Soft Skills
- Proactive and outcome-oriented; unafraid to chase answers and push for clarity.
- Comfortable working in a flat hierarchycollaborates cross-functionally and constructively challenges assumptions.
- Able to juggle multiple analytical and reporting initiatives; thrives in ambiguity.
- Excellent communicatortranslates complex analysis into clear, actionable insights for both technical and non-technical stakeholders.
- Strong bias for actionbrings solutions, not just observations.
Preferred Qualifications
- Experience building or maintaining data pipelines, or supporting large-scale analytics initiatives. Prior experience in B2B SaaS, high-growth startups, or fast-paced environments.
- Exposure to modern Marketing, Sales, and CS tech stacks (HubSpot, Marketo, Outreach, Gainsight, etc.).
- Demonstrated track record of influencing strategy through data-driven insights.
Why Join Us
You'll be in the room where decisions are madenot just reporting on them. If you're looking for ownership, visibility, and the opportunity to drive meaningful impact through analytics, you'll fit right in. If you need every problem pre-defined and neatly packaged, this role may not be the right fit.
