Program Associate - Student Support & Operations (Anywhere in Punjab)

Program Associate Student Support & Operations

Position Summary:

Key responsibilities include, but are not limited to:

1. Student Support & Mentoring

• Conduct one-on-one and group sessions with students
• Guide students on post-10th academic/vocational pathways
• Regular counseling and onboarding

2. Outreach & Enrollment

• Identify high-potential schools using past results, government data, or official inputs
• Conduct school and home visits to identify eligible students
• Administer qualifying tests (offline at schools/centers/state level or online)
• Facilitate parent meetings and scholarship application guidance

3. Program & Batch Management

• Manage live classes, tests, assignments, and doubt sessions
• Conduct offline tests (primarily Sundays) and manage attendance, dropout, and performance tracking
• Maintain waiting lists and refill dropouts as needed
• Add students to WhatsApp groups and ensure regular communication
• Track participation, test scores, and provide support based on trends

4. Event Planning & Student Engagement

• Organize student/parent meet-ups, motivational workshops, alumni meets,BootCamps
• Coordinate logistics for offline sessions and test series events,BootCamps
• Conduct bilingual (English + Punjabi) school workshops

5. Documentation & Reporting (Very Important part of role)

• Maintain detailed student records, attendance, and batch-level data
• Write student journey notes and success stories in professional format (Doc)
• Collect alumni information and track student outcomes

6. Coordination & Team Engagement

• Collaborate with academic, tech, and content teams for aligned delivery
• Follow operational norms: 6-day working, flexible weekly off, field-intensive profile
• Support Delhi-based operations or travel to neighboring states as required
  

Requirements:

• Education: Graduate/Postgraduate in Social Work, Education, or related fields (e.g.,B.Sc./M.Sc./B.Tech/B.E./M.Tech, etc.)
• Experience: Minimum 2 years of work experience in student programs, nonprofit/NGO operations, field implementation, or education sector initiatives

Skills:

• Proficient in Excel, PowerPoint, and data analysis
• Excellent written and verbal communication skills.
• Willingness to travel to remote locations
• High adaptability, time flexibility ( Flexible working Going Beyond Time Hours/Dates), and ownership mindset
• Fluency in Punjabi (mandatory) and English
• Multitask in dynamic environments

Behavioural Competencies:

• Accuracy and attention to detail.
• Growth mindset and eagerness to learn.
• Ability to manage workload independently.
• Strong collaboration and communication skills.
• Adaptability and flexibility in a dynamic work environment.

Location: