Professional Services Consultant

About MasterControl:

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com.

SUMMARY

As a Professional Services Consultant, you will be responsible for delivering high-quality consulting services to our clients, helping them maximize the value of our software solutions and achieve their business objectives. You will collaborate with cross-functional teams, understand client requirements, and provide expert guidance and recommendations throughout the engagement lifecycle.

RESPONSIBILITIES

Lead and deliver professional services engagements, including solution design, business analysis, configuration, customization, testing, and deployment.

Collaborate with clients to understand their business needs, requirements, and objectives, and translate them into effective solutions.

Collaborate with cross-functional teams and stakeholders to identify project requirements, set priorities, and manage project scope.

Develop and maintain project documentation, including requirements, design specifications, and technical reports.

Develop and maintain integrations between MasterControl products and client provide via prescribed methods or protocols

Provide technical expertise and guidance to clients on our software solutions and industry best practices.

Identify opportunities for cross-selling and upselling additional products and services, collaborating with sales and account management teams.

Contribute to the continuous improvement of our service delivery methodologies, processes, and tools.

Stay current with emerging trends, technologies, and best practices in the software industry, continuously improving our service offerings and capabilities.

Any other duties in line with the role of Professional Services Consultant

Other duties as assigned

BASIC QUALIFICATIONS

Bachelor's degree in Computer Science, Engineering, or a related field.

3+ years of experience in professional services, consulting, or a similar client-facing role in the software industry.

Strong understanding of software solutions, implementation principles, and industry best practices.

Excellent problem-solving, communication, and client relationship management skills.

Strong understanding and experience of Manufacturing processes

Strong experience in configurating, managing Manfacturing execution systems (MES) and LogBooks.

Experience with API development and ability to train AI tools for architecture decisions

Experience with Docker and containerization

Understanding of XML, JSON, and other data formats

Knowledge of enterprise integration patterns. OAuth and other authentication protocols

Familiarity with cloud platforms (AWS, Azure, GCP)

Experience with modern monitoring and logging tools

PREFERRED SKILLS

Experience in the software-as-a-service (SaaS) industry or with subscription-based products.

Experience with CRM and project management software (e.g., Salesforce, JIRA, Smartsheet).

Relevant industry certifications or professional designations.

Understanding of Quality systems such as QMS, LMS.

PHYSICAL DEMANDS AND WORKING CONDITIONS

Primarily sedentary work with frequent use of computer, keyboard, and mouse.

Occasional lifting or moving of computer equipment or other objects up to 25 pounds (11.3 kg) may be required.

Standard office environment with potential for remote work and travel to client sites.

Frequent travel required. Between 25 and 50%