Production Support

Job Description

Role & responsibilities Troubleshooting batch events in technologies listed below Perform analysis & code deployment of recurring problems, provide recommendations and work with outside teams to identify/implement solutions Perform analysis and provide recommendations to enhance support processes such as documentation and/or monitoring. Experience in Production support/maintenance in an onshore-offshore model environment Must have and proven strong Analytical, positive attitude towards analyzing, recovery and fix an issue Must have hands-on development experience and can deep dive into issues in the technologies related to: Unix/Linux shell scripting, PL/SQL, Informatica 10.4 (Power Center), Additionally: SQL Developer/Toad, Putty, Control M Scheduling, Teradata SQL Assistant, Teradata Viewpoint, SAP etc Release/Deployment, Operational Readiness, Production Governance is a must. Assure quality, security and compliance requirements are met for supported areas. Must be a team player and this position will work closely with other vendors and internal technical partners Analyze performance trends and recommend process improvements to ensure SLA's are met. Must be a self-starter, quick learner/adapter of new/required technologies to meet the project requirements to support day-2-day support activities Ability to understand complex problems, identify root causes and remain goal-oriented within a dynamic environment Working experience in Retail/Pharmacy area is a plus Willing to learn new technologies as needed Proven high performer, demonstrated by consistent high-performance reviews, exceptional customer service management Basic understanding of application development/architecture, change management, incident and problem management is a plus. No Remote/work from Home preferred