Production Support Technical Analyst

Modifies application programs based on specifications. Automates, codes, tests, debugs, documents, and maintains these programs
Under minimal supervision, assists in the development and maintenance of software applications and servers, requiring general knowledge and access to business expertise Collaborates with analysts, developers, and project managers to determine requirements and necessary modifications for applications and systems design specifications Partners and collaborates with various stakeholders throughout the SDLC Writes SQL views, completes programming, performs testing and debugging of applications Participates in deployments phases with additional focus on smoke tests and Hypercare Completes documentation and procedures for installation and maintenance Participates in audits and TDA reviews May identify and implement root cause fixes for program, system and application errors Provides technical training to production support teams on SQL, Alteryx, etc. Serve as the first line of technical support for customers and internal business partners Document and work to resolve all problems; devise improvements to current procedures and develop models of possible future configurations Perform workflow analysis and recommend quality improvements Establish software quality standards for life cycle, documentation, development methods, testing, and maintenance Collaborate with the Product Development team, clients, and Release Management team to plan, implement, and test new releases into production systems environments Implement scalable, repeatable processes to deliver support services in areas such as software configuration, data feed management, quality assurance, automation, serviceability, and performance