Production Support Lead

As a Production Support Lead at USbank in Gurgaon, you will play a crucial role in overseeing and enhancing the support operations for a suite of products across multiple platforms. With 7-10 years of experience, you will lead incident and problem management efforts, ensuring minimal downtime and optimal system performance. Your technical proficiency and development background will enable you to bridge the gap between development and support teams effectively. Your key responsibilities will include leading the identification, analysis, and resolution of production issues, collaborating with cross-functional teams to drive continuous improvement, and conducting root cause analyses for recurring issues. You will monitor system performance, optimize efficiency, and maintain comprehensive documentation for support procedures and incident resolutions. In this role, you will lead and mentor a team of support engineers, fostering a culture of continuous learning and improvement. Your strong communication skills will be essential as you serve as the primary point of contact for escalated production issues, ensuring timely and clear communication with stakeholders. Exposure to Gen AI tools is a must, and your technical background will prepare you to handle production support issues effectively. The position offers a challenging work model of 24*5, with rotational shifts and an ODC setup in Gurgaon. Night shift cab facilities are provided for both pickup and drop, ensuring a seamless work experience. Join us in driving product reliability, customer satisfaction, and operational excellence at USbank.,