Production Support Lead

What youll do:

• Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.
• To provide workarounds/resolutions with Active participation in crisis calls.
• Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements.
• Participate and contribute in implementing automations/new production support concepts in the team.
• Ensuring use of best practices are followed by complying with Group Compliance Policy.
• Creating batch plans and supporting weekend releases, raising production change orders, support of the various testing activities related to the new implementations.
• Be part of Reviewing, designing and re-engineering processes with new technologies to improve performance

What you will need to succeed in the role:

• experience in banking domain with preference for payments/liquidity knowledge.
• Strong analytical skills/Troubleshooting/debugging SQL, Unix and Stored Procedures. Hands-on experience on tools like App D / Splunk / Control-M /Docker/ Kubernetes/ Kafka/ Rabbit MQ/ PostGres / JIRA.
• Experience of high frequency change, specifically adoption, engineering and execution of automated CICD pipelines
• Understanding of Unix and Shell scripting.
• Experience in Agile/ DevOps environment and in assisting in production support.
• Good communication skills and be able to efficiently communicate in the production/crisis calls.
• Understanding of customers' needs and delivering excellent customer service.
• Knowledge of GCP Console and Services like GKE, GCE, CloudSQL, Memorystore
• Exposure working with Cloud Logging, Monitoring, Alerts
• Ability to read and interpret logs for troubleshooting
• Knowledge of basic DevOps tools like Jenkins, GCP DevOps toolset
• Familiar with tools like Kafka, Zookeeper, Prometheus, Grafana, Kong API Gateway, Istio
• Respond to incidents, alerts, and request promptly using tools like GCP Operations Suite (Stackdrivers), Grafana, Promethues, xMatter, and other monitoring tools
• Escalate critical issues to L2/L3 support team, providing detailed logs