Job
Description
Singapuraship Produce (I) Pvt ltd is looking for Production Role to join our dynamic team and embark on a rewarding career journey. System Monitoring and Troubleshooting: Monitor production systems and applications to identify any issues or anomalies. Investigate and troubleshoot problems, perform root cause analysis, and implement necessary solutions to minimize downtime and ensure optimal system performance. Incident Management: Respond to and resolve production incidents in a timely manner, following established incident management processes. Collaborate with cross - functional teams to identify the cause of incidents and implement corrective actions to prevent future occurrences. Technical Support: Provide technical assistance and guidance to end users, developers, and other stakeholders regarding system functionality, configuration, and usage. Assist in diagnosing and resolving user - reported issues, escalating problems to appropriate teams when necessary. Change Management: Coordinate and participate in the deployment of system changes, enhancements, and updates in the production environment. Ensure that proper testing, validation, and documentation processes are followed to minimize the risk of production disruptions. Documentation: Maintain up - to - date documentation of production systems, applications, and support processes. Create knowledge base articles, user guides, and troubleshooting manuals to facilitate self - service and improve support efficiency. Continuous Improvement: Proactively identify opportunities to enhance system stability, performance, and efficiency. Collaborate with development teams to implement preventive measures, automation, and monitoring tools to minimize the occurrence and impact of production incidents. Collaboration and Communication: Collaborate effectively with cross - functional teams, including developers, testers, infrastructure teams, and business stakeholders. Communicate technical information, incident status, and resolutions clearly and concisely to both technical and non - technical audiences. Requirements:Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience in production support or a similar technical role. Strong troubleshooting and problem - solving skills to identify root causes and implement effective solutions. Solid understanding of IT infrastructure components, including servers, networks, databases, and operating systems. Knowledge of incident management processes, including ticketing systems, severity levels, and escalation procedures. Proficiency in scripting languages (e. g. , Python, Bash) and experience with automation tools is desirable. Familiarity with ITIL framework and best practices for incident, change, and problem management. Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to diverse audiences. Strong customer service orientation and ability to work effectively in a team - oriented, collaborative environment. Ability to prioritize tasks and work under pressure in a fast - paced production environment.
