Production and Support Engineer

Responsibilities

Direct Responsibilities

Alert management (based on AINOI):

• Take into account the alerts
• Arbitrate alerts by human correlation / acknowledgment and/or Incident creation
• Create incident ticket

Incident Management (ServiceNow, group platform):

• Execute the instruction, Intervention, resolve and/or assign the Incident to the correct group
• Document the ticket
• Apply the instructions (CREMA, instruction and/or operating mode).

Management of action requests (ServiceNow, Group platform):

• Fulfill requests on the fly or at a fixed time
• Participate in the realization of requested tasks (through mail or snow)

Contributing Responsibilities

• Contribute to improving the quality of service by proposing improvements
• Help build team spirit and integrate into BNP Paribas culture
• Contribute to keeping the documentation up to date and expand the knowledge base

Technical & Behavioral Competencies

DISTRIBUTED

VSPHERE

• Powercycle Virtual Machines

IDRAC

• Powercycle Physical Machines

WINDOWS

• Stop/Start services
• Reboot machines

LINUX / AIX activities:

• Script launch
• File move
• Change file owner

JCL

• Understand the basics of dataset creation in JCL
• Find and correct simple errors (missing commas etc.)

SDSF

• Cancel jobs
• Get Sysout
• Determine whether or not a job is looping

TSA AUTOMATISATION

• Find Task votes
• Change Task status

HMC

• Deactivate/Activate LPARs
• Load LPARs

MAINFRAME

TPX

• General knowledge on how to navigate the mainframe ZOS

CONTROL-M

• Job/chain relaunch
• Mount jobs/chains to plan
• Get Sysout (CA-view)
• Add or Bypass conditions
• Force ok jobs
• Find dataset creation history

JCL

• Understand the basics of dataset creation in JCL
• Find and correct simple errors (missing commas etc.)

SDSF

• Cancel jobs
• Get Sysout
• Determine whether or not a job is looping

TSA AUTOMATISATION

• Find Task votes
• Change Task status

MAINFRAME CONSOLE

• Stop jobs / Cancel jobs / Force jobs
• Shutdown LPARs
• Give replies to jobs/shouts

HMC

• Deactivate/Activate LPARs
• Load LPARs

AS400

• Start Close of Business process
• Restart jobs
• Find job output
• Find open reply

TICKETTING

• Be familiar with ServiceNow
• Know how to reassign & close incidents
• Know how to find and resolve tasks