Posted:1 week ago|
Platform:
Hybrid
Full Time
Project Role: Product Support Advisor
Experience: 3-8 Years
Job Location: Kochi/Bangalore(Hybrid)
Skills: Knowledge in Kubernetes, Python, Docker, Linux/Windows, Gitlab and PostGres SQL
Job Overview: Participates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines.
Essential Functions
• Work with customers and project management teams to gather requirements and translate them into technical specifications
• Manages day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations.
• Helps prepare recurring internal meetings and advises on timeline progression.
• Ensures all tickets are up to date. Responsible for ticket escalation as needed.
• Builds out weekly client slides. Provides snapshot of projects and status.
• Participate in QA, UAT & production launch support related to various customer engagements
• Collaborate with product development team to help support platform functionality
• Provide Tier 2/3 technical support for custom integrations
• Has working knowledge of support processes and working in support environment.
• Drives resolution to remediate both routine and non-routine problems and holds resources accountable to provide permanent solutions designed to improve the customer experience.
Knowledge in RabbitMQ/Elasticsearch/Logstash/Kibana
Qualifications
• Bachelor's Degree Computer Science, a related field, or equivalent experience.
IQVIA
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