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Product Support Tech Advisor

Product Support Tech Advisor

IQVIA

4 - 8 years

15 - 17 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Sql Query Writing MDM Application Support ETL

Work Mode

Hybrid

Job Type

Full Time

Job Description

Project Role : Product Support Tech Advisor Experience : 4-8 Years Job Location : Bangalore (Hybrid) Skills: SQL, MDM, Production Support Shifts : Rotational Key responsibilities: Test, debug and potentially automate ETL processes using PL/SQL and Json. Support the production deliverables and investigating production issues. Communicate with immediate supervisor and other project team members on the status of work-inprogress, both verbal and written communication Work very closely on production database/environment Update project, system, and other technical documents, as required Work in any of the shifts as demand by project Identifies and troubleshoots problems with software applications, recommends corrective action, and provides feedback based on client experiences to support product and process improvements. Closely collaborates with team, helps them to address critical issues, monitors the BAU activities and guide them to apply fix in place. Attends to calls/meetings with internal and external stakeholders and provides them regular updates, publish minutes of meeting and acts on the agreed action items on time. Performs deep investigation of reported incidents and publish Root cause Analysis reports to client to avoid recurring issues. Technical Skills: Extensive experience in production L2 support Excellent debugging, analytical and problem-solving skills Very good understanding about the production timelines Preferred experience in any MDM technologies Extensive experience with SQL, Java, Python, Json scripts and unix scripts. Qualifications: Bachelors/Master's degree in Engineering or equivalent experience

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IQVIA

www.iqvia.com

Pharmaceuticals / Biotechnology

Durham

approximately 70,000 Employees

205 Jobs

Key People

Amit A. Bhasin

Chief Financial Officer
Julian A. C. Stoeckel

Executive Vice President, Corporate Strategy
Frederic P. Girard

Chief Technology Officer
Michael M. Schwartz

President, Global Commercial Services
Amitabh Sinharoy

President, R&D Solutions

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Product Support Tech Advisor