Product Support Intern

About Us

Blitz enables Same-Day Delivery (SDD), Next-Day Delivery (NDD), and 2-Hour Quick Commerce for eCommerce brands, providing customers with fast and reliable delivery experiences. Our mission is to simplify scalability and unlock growth for new-age eCommerce brands by making these delivery solutions convenient, reliable, and affordable. By partnering with enterprise brands in Fashion, Beauty & Personal Care, and Healthcare, Blitz helps them convert browsers into buyers, boost website conversions by 3040%, and double customer retention, delivering a best-in-class customer experience.

Key Responsibilities

• Deliver comprehensive support to operations teams, ensuring smooth workflows.
• Collect and document customer/client feedback, providing actionable insights to enhance product quality and satisfaction.
• Take ownership of customer/client issues end-to-end, ensuring timely resolution and proper escalation when needed.
• Troubleshoot product and service issues in collaboration with relevant teams to identify and resolve root causes.
• Consistently achieve or exceed SLAs, including response times, resolution times, and customer/client satisfaction goals.
  

Requirements

• Bachelor's degree in Computer Science, Computer Applications, or a related field is preferred.
• 01 year of internship or work experience in product or customer support is a plus.
• Availability to work from the office as required.
• Strong communication skills in both Hindi and English are mandatory.
• Exceptional attention to detail and ability to handle sensitive information securely.
• Understanding of SQL for querying and analyzing data.
• Strong problem-solving skills with a proactive approach to addressing customer/client or operational concerns.
• Ability to manage multiple high-priority support requests efficiently.
• Knowledge of Excel or Google Sheets for data tracking and reporting.
• Understanding of system basics and troubleshooting concepts