Product Support / Application Support

Job Title:Product Support / Application Support
Location: Mumbai (Customer Site)
Experience: 2+ year
Employment Type: Full-time, On-site
Department: Product Implementation & Support

Job Summary:

We are looking for a technically qualified and customer-focused Product Support Executive / Technical Support Executive to join our product implementation and support team. The ideal candidate should have 2+ years of relevant experience and strong technical skills in database management systems.

Key Responsibilities

• Provide L1 support for client-specific applications.
• Troubleshoot and resolve issues raised by end-users in a timely and professional manner.
• Write and execute SQL queries for data validation, report generation, and issue analysis.
• Document issues, resolutions, and standard operating procedures.
• Coordinate with internal technical teams for escalations and bug fixes.
• Assist in UAT and production deployment activities when required.
• Ensure adherence to service-level agreements (SLAs) and compliance standards.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong understanding and hands-on experience with SQL (joins, subqueries, DML/DDL commands).
• Good analytical and problem-solving skills.
• Willingness to learn application workflows and client-specific processes.
• Excellent communication and interpersonal skills.
• Ability to work from the customer site in Mumbai on a full-time basis.
• Basic understanding of software support processes or ticketing tools.
• Exposure to banking, financial services, or enterprise applications.

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Application Question(s):

• How many years of experience you have in application support (SQL / Oracle database)?

Work Location: In person