Product Specialist I

**Job Description:** SpotDraft, a revolutionary CLM platform, is seeking a passionate Product Specialist to join their fast-growing Customer Success team. Your primary mission will be to troubleshoot and resolve product issues for SpotDraft customers efficiently. You will collaborate with Product & Engineering teams to enhance the product and educate customers on SpotDraft's solutions. **Key Responsibilities:** - Troubleshoot and Resolve Issues: Utilize your expertise to quickly solve customer problems. - Collaborate: Work closely with Product & Engineering teams to enhance the product. - Educate: Assist customers in understanding SpotDraft's solutions to maximize their potential. **Qualifications Required:** - Experience: Minimum 2 years as a Product Support Specialist or Product Support Engineer in SaaS-based applications. - Tech Savvy: Proficient in using Developer Tools, Log analysis tools (DataDog, SUMO Logic, Dynatrace), and troubleshooting network-level logs. - Integrations and Connectors Knowledge: Skilled in setting up and troubleshooting various integrations and connectors. - Database Skills: Experience with database applications and executing queries for data retrieval. - SSO Expertise: Previous experience in setting up Single Sign-On (SSO) setups. - Customer Focused: Passionate about solving customer problems and ensuring their success. - Excellent Communicator: Strong communication and interpersonal skills, comfortable working with senior executives. - Flexible: Willingness to work in a 24/7 support environment. Join SpotDraft to be part of a team that is enthusiastic about building a globally recognized legal tech company. You will have the opportunity to work alongside a talented team, interact with influential individuals, and take ownership of end-to-end processes. SpotDraft values delighting customers, transparency, audacity, outcomes, continuous improvement, teamwork, passion, and ownership.,