2.0 - 6.0 years

0 Lacs

nagpur, maharashtra

On-site

As an Application Support Specialist at Zinnia, you will play a crucial role in supporting clients across North America and Canada by addressing inquiries and resolving issues related to our SaaS-based applications. Key Responsibilities: - Serve as the primary point of contact for troubleshooting any application issues over e-mail, telephone, and remote access. - Maintain a log of all troubleshooting steps and track open tickets. - Train customers and peers on the use and support of our products. - Communicate and resolve customer support issues in a timely manner. - Investigate users" problems and develop solutions to complex issues. - Relay all comments and suggestions from customers to th...

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Product Specialist I SpotDraft

2.0 - 6.0 years

0 Lacs

karnataka

On-site

**Job Description:** SpotDraft, a revolutionary CLM platform, is seeking a passionate Product Specialist to join their fast-growing Customer Success team. Your primary mission will be to troubleshoot and resolve product issues for SpotDraft customers efficiently. You will collaborate with Product & Engineering teams to enhance the product and educate customers on SpotDraft's solutions. **Key Responsibilities:** - Troubleshoot and Resolve Issues: Utilize your expertise to quickly solve customer problems. - Collaborate: Work closely with Product & Engineering teams to enhance the product. - Educate: Assist customers in understanding SpotDraft's solutions to maximize their potential. **Qualific...

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Support & Adoption Executive Plus91Labs

0.0 - 3.0 years

0 Lacs

gwalior, madhya pradesh

On-site

You are a Support & Adoption Executive responsible for assisting customers in effectively using Truesales Applications. Your role involves providing first-line support through calls, emails, and chat, resolving technical issues, and driving product adoption by ensuring users maximize the platform's benefits. You will assist users with queries, troubleshoot issues, guide them through solutions, train and onboard new customers, and escalate complex cases to the technical team if required. It is essential to document and track customer issues, gather user feedback for improvements, and ensure a high level of customer satisfaction through prompt and effective solutions. To excel in this role, yo...

Posted 1 month ago

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Senior Python Developer Unicode Systems

4.0 - 8.0 years

0 Lacs

lucknow, uttar pradesh

On-site

As a Senior Python Developer at our company based in Lucknow, you will be responsible for developing scalable, high-performance SaaS-based applications with 4-5 years of hands-on experience. Your expertise in Python frameworks such as Django and Flask, Microservices architecture, and database management using MySQL/PostgreSQL will be crucial for this role. Experience in Hospital Management Systems, E-commerce, FinTech, or HRTech is highly desired. Your key responsibilities will include developing, optimizing, and maintaining SaaS-based applications in Python using Django/Flask, designing and implementing Microservices architecture, and integrating APIs efficiently. You will be required to ut...

Posted 1 month ago

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