Product Specialist

Link to Apply - https://careers.fctgcareers.com/en/search/?search-keyword=528460

Summary

The Supply Product Specialist supports Supply Technology Systems including but not limited to; Hotel, Car, Insurance, and Salesforce platforms with 2nd and 3rd level support, ensuring alignment with technology standards, remediation and speed to resolution whilst supporting strategic FCTG optimization initiatives This role is ideal for a technically minded professional who thrives in a dynamic, global support environment and has exceptional customer service.

Role & responsibilities

• Customer Support- Resolve escalated queries from global supply and selling partners
• System Management - Maintain and support Travolutonary, Hotel Mapping, Insurance, Salesforce, and related business systems •
• Issue Resolution - Troubleshoot business and technical problems; recommend process improvements
• Performance Monitoring - Track system performance and coordinate with vendors on issues/outages
• Project Support - Serve as subject matter expert on system enhancements and new implementations
• Documentation & Training - Create knowledge base arches and deliver system training to internal teams
• Release Management - Coordinate system updates, execute test cases, and manage vendor communication
• Quality Assurance - Ensure systems meet business standards through testing and continuous improvement

Key Success Factors

• Multi-Level Communication - Communicate confidently and effectively across all organizational levels Documentation Excellence Create clear, comprehensive documentation and knowledge resources
• Problem-Solving & Collaboration - Apply creative thinking and work collaboratively to resolve complex challenges • Professional Mindset Maintain a positive, solution-oriented approach in all interactions •
• Priority Management - Successfully juggle multiple projects and deadlines without compromising quality
• AI & Technology Integration - Proactively leverage AI and smart technologies to optimize workflows and efficiency
• Continuous Learning - Stay current with emerging AI tools and technologies to drive innovation

Preferred candidate profile

Essential:

• 1+ year(s) in an environment requiring: Analysis of information to assist with problem resolution and business process improvement,
• Dissemination of information via written and verbal communication,
• Active participation in meetings with business representatives

Desirable:

• 3+ years' experience in supply chain or travel industry operations
• Exposure to travel systems including but not exclusive to; (TravelBox, Salesforce, Insurance, Travolutionary) with understanding of global booking system complexities
• Customer service experience in a technical support role
• Experience with supply APIs, inventory management systems, and booking platforms